Stratosphere Casino Hotel And Tower

On Friday, May 6th we stayed at your hotel at the suggestion of Priceline. We had to find a last minute place to stay due to a cancelled flight.

We had concerns from the moment we approached the area the hotel is located in, they increased once we were at the check-in desk and guests in line were involved in an altercation during the checkin process.

When we got to our room it all went deeply down hill; long black hair on a towel in the bathroom, hair in the tub, mold behind the sink, blood spots on the comforter on the bed, temp. Was 81 with no ability to turn it down, no remote for the tv, no outlet cover on the electrical outlet. We called guest services but were unable to get through. Went down to the desk but line was again over an hour wait.

We called housekeeping and were told they would put in a ticket but it would be a long wait to bring us a remote or look at the temperature gauge, broken shower head. I also was convinced to sign up for your casino rewards card with a promise of credits after I gambled a certain amount. Played $200 in the slots, lost it all, then were told the machines were down and I would not be rewarded the credits promised. All in all a very negative experience.

I have several photos if you would like to review.

If youre wondering why we didnt leave immediately, we had just experienced over 12 hours of airline nightmares and a $40 cab ride to get to your hotel.

We just wanted to grab something to eat (the staff and food at the sports bar were great) and get some sleep. We could not afford another expensive cab ride and additional hotel fees to move to another location.

Called 3 times to have room cleaned and extra amenities. No service completed.

Coming from an event I saw housekeeping in the hallway and asked if she made it to my room , she said no but made a call. My pillows and towels arrived an hour later but my room wasn't serviced. Called customer service to file complaint the gentleman wasn't apologetic but stated daily serviced was declined on my reservation which my spouse wasn't aware of since we are here for 5 days.

As a family we decided we will not return to this hotel.

We called for warm blankets and was told they were out.

No iron, we had to reuse dirty towels, no extra toilet paper. We are highly disappointed and not happy about our stay at the Stratosphere!!!

We choose the Stratosphere because we wanted to ride the rides at the top. All rides were closed our entire stay!

We checked in on Monday May 16th, we were offered and upgrade to a newly renovated room witch would also have a nice view for $20 extra a night.

We took it, we received room 24-125. This room did not have a good view, our view was of the roof of a lower building and not even facing the Las Vegas Strip! This room was also not newly renovated, the first day the bathroom sink would not drain and the bathroom fan did not work. I sent Ivy (a vertiual assistant)text message and it was fixed.

The air conditioner worked, but was very load and it was hard to sleep. The second day when we went to shower the water did not work at all! I text messaged Ivy again and 2 hours later the water came on and Ivy apologized for the inconvenience. Later that day we went out of the casino to visit other casinos however the surrounding areas are very scary and we felt unsafe so we payed for taxi rides our entire stay.

On our 3rd day in the evening the water was working however it would not heat up! Again I text messaged Ivy, this time she didnt reply until after we had gone to sleep with out showers!

On Thursday May 19th we went to check out and I wanted to speak with someone about receiving a refund because of our horrible experience there but the line was so long we didnt have the time to wait. I would like a full refund!

Shane and Rosemary Fuller

We choose the Stratosphere because we wanted to ride the rides at the top. All rides were closed our entire stay!

We checked in on Monday May 16th, we were offered and upgrade to a newly renovated room witch would also have a nice view for $20 extra a night.

We took it, we received room 24-125. This room did not have a good view, our view was of the roof of a lower building and not even facing the Las Vegas Strip! This room was also not newly renovated, the first day the bathroom sink would not drain and the bathroom fan did not work. I sent Ivy a text message and it was fixed.

The air conditioner worked, but was very load and it was hard to sleep. The second day when we went to shower the water did not work at all! I text messaged Ivy again and 2 hours later the water came on and Ivy apologized for the inconvenience. Later that day we went out of the casino to visit other casinos however the surrounding areas are very scary and we felt unsafe so we payed for taxi rides our entire stay.

On our 3rd day in the evening the water was working however it would not heat up! Again I text messaged Ivy, this time she didnt reply until after we had gone to sleep with out showers!

On Thursday May 19th we went to check out and I wanted to speak with someone about receiving a refund because of our horrible experience there but the line was so long we didnt have the time to wait. I would like a full refund!

Shane and Rosemary Fuller

Name: Lin Hom. A guest from 11/21-24.

On the 22nd & 23rd, vacuuming was done back to back at 10:40pm &front desk 11pm each nite. I'm a 60 yr. Old traveler and have never experienced this. On the 22nd when I was awoken by the vacuuming next door I immediately called the front desk..on hold for 30 min.

Even contacted the operator 2x when no one at the front desk picked up. Finally at 11 pm. I got dressed and went downstairs to complain. Not only was there vacuuming, but furniture was being pushed around noisily.

For Christ sake, what an intrusion on my deep sleep!!! It took another 15 min. Wait to speak to a manager M.By this time it was 11:40pm. I couldn't get to sleep til 4am.

I thought this problem would be avoided on the 23rd. Guess what? The same vacuuming began at 11 pm. This time.

Upon checkout, I spoke to the manager at 10am. The folks who were there on my first nite were quiet. On the 3 rd nite, I realized that the people next door didn't return until 10pm, the requested vaccuming. What is your policy on cleaning so late into the nite?

No one ever answers the phone at the front desk!! I've stayed at approx. 150 hotels travelling and have never experienced such a jolting intrusion so right before midnite. The first time I called the operator connected me to security whom smartly retorted with," This is a 24 hr.hotel.".

I understand this, but there are established sleeping an cleaning hr.

What took place wasn't an emergency as I overheard the conversation between the tenants& the housekeeper . If there had been an emergency, the the manager/ front desk could have provided notification.